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Shipping & Returns & Pre-Orders

Refunds Policy

I do not offer refunds for lost mail, or if for change of mind after your order is processed.

Anything else please send me an email via the contact us form.



Shipping

I charge actual postage, NOT FLAT RATE.

Postage is weight based if your order fits within a small or large standard envelope. Postage costs are determined by Australia Posts current charges, and are displayed with each individual product. Ordering multiple items will most likely mean an overcharge for postage, I will happily refund any excess postage paid once your order ships. If I think I can save you on postage I will communicate my thoughts via email prior to packing your order, sometimes splitting an order across 2 large envelopes is cheaper than small parcel rates. Please note orders travelling in envelopes do not come with tracking. If you require tracking then please make a note on your order and I will organise an invoice for the extra separately.

Please also note I use recycled materials to pack orders where possible, this helps to keep overheads lower. I also do not own shares in a packaging tape company though you may wonder when your order arrives, I prefer to secure your order so that it can travel as safely and securely as possible even if it seems overkill.

 

Pre-Orders

All pre-orders must be paid in full at the time of ordering.

Postage will be calculated and a request for payment issued once your order is processed and can be weighed accurately. Sometimes I receive advice from the supplier as to the weight of their product/s, I will include shipping charges if I know in advance.

Orders will post within 2-3 business days of postage paid.

Pre-orders will ship from the date specified in the offer, please note this date is determined by the supplier and any changes to that date may be beyond my control.

Due to how varied pre-order items are in relation to size and weight, postage will be calculated once your order is picked and packed. You will receive an email advising you of your postage costs, payment for postage is required in full prior to despatch.

Yes you can add other in stock items to ship with your pre order, however all items and total postage must be paid in full prior to despatch.

For any questions regarding pre-orders not answered here, please contact me via the contact us form.

 

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